Refund & Cancellation Policy

At DearStory, every product we create is a unique piece of art, deeply personalized with your individual memories, photos, and stories. Because of the bespoke nature of our work, our refund and cancellation policies differ from standard e-commerce stores.

Order Cancellations

We understand that sometimes plans change.

• If you need to cancel your order, please contact us immediately at neel@dearstory.in.
• Before Design Begins: If you cancel before our artists have begun crafting your storybook (typically within 24 hours of placing the order and submitting your details), we will issue a 100% full refund.

The Revision & Approval Phase

We want you to love your storybook. That is why we provide digital previews and collaborative refinements before anything is printed.

• If you are unsatisfied with the digital preview, our team will work with you through the agreed refinement and approval process before production begins.

No Refunds After Production

Because each storybook is custom-printed specifically for you and holds no resale value, we cannot offer full refunds, returns, or cancellations once you have given final approval and the book has entered the printing and production phase.

Damaged or Defective Deliveries

We package every DearStory keepsake with care. If your book or included premium packaging arrives physically damaged in transit, or if there is a clear manufacturing defect:

• Please email us at neel@dearstory.in within 48 hours of delivery with clear photos of the damage.
• We will review the issue and, where the damage or defect is verified, arrange an appropriate replacement or reprint. Transit-damage cases are generally resolved through replacement rather than cash refund.